Accessible Customer Service Plan


Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities



DeWildt Chrysler Dodge Jeep RAM is committed to excellence in serving all customers, including people with disabilities.

We offer:

Assistive devices

We ensure that our staff is trained and familiar with various assistive devices we have onsite that are used by customers with disabilities while accessing our goods or services.

Communication

We always communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities needed by customers with disabilities (Eg. powered entry/exit door, accessible washroom) DeWildt Chrysler will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the location that is affected by the disruption, on our front entry door and at the reception desk.

Training

DeWildt Chrysler will provide training to employees, volunteers and other team members who deal with the public or other third parties on our behalf.

Individuals in the following positions will be trained within a month of hire date: 

ü  Sales Associates and Managers

ü  Service Managers

ü  Service Advisors and Technicians

ü  Shuttle Drivers

ü  Parts Managers and Reception

Training will include: 

ü  An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.

ü  DeWildt Chrysler's plan related to the customer service standard.

ü  How to interact and communicate with people with various types of disabilities.

ü  How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

ü  How to use the powered entry/exit door, accessible washroom.

ü  What to do if a person with a disability is having difficulty in accessing DeWildt Chrysler's goods and services.

ü  Staff will also be trained when changes are made to your accessible customer service plan.

 Feedback process

Customers who wish to provide feedback on the way DeWildt Chrysler provides goods and services to people with disabilities can, e-mail, post mail, contact us by phone or request to talk to the Department Manager in person. All feedback, including complaints, will be reviewed by the receiving party. Customers can expect to hear back in 7 days.

Modifications to this or other policies

Any policy of DeWildt Chrysler that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.